Politique de remboursement

RETURN POLICY

In order to avoid involving into the return procedure,we hope you could double check the product before making an order. And you could contact us for help if have any questions. But if you do unsatisfied with the purchase, a return/exchange is acceptible. Please contact us for return/exchange within 7 working days. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 15 days. The following rules apply:

What products can be returned?
1), The products in original packaging and in new condition can be resalable.
2), The products is not belong to personalized items(custom engraved,embroidered,or painted)
3), The products received within 7 working days.
What do i need to do for the return?
1), Contact our support to get the return labels.
2), Pack the product in original packaging and stick the return lables on package. The labels need to be sticked on three sides of the package and make sure the barcode scannable.
Who bear the return shipping cost?
We do not bear the shipping cost for returning. Coordination of return shipping is the responsibility of the client.
Can i get a full refund for return item?
1) For free shipping order,We will refund 70% of the total amount you paid. The 30% is charged for shipping cost which we have paid to shipping company and bank transfer handling fee.
2) For express shipping order (you paid for shipping cost), we will refund 95% of the total amount you paid. The 5% charged is for bank handling fee.
When will i receive the refund?
If the package arrives our warehouse and confirmed in good condition,We will make a refund right away. The action will take within 3 working days. If you made the payment via Paypal checkout, you will receive the money right away. If the payment was made via Credit card, it may take above 3~10 days for the money return.

To create a return, move to contact page and submit a contact form.

REFUND POLICY

DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS

We all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.

We provide 12 months quality warranty for the products. If  the products defective during application. Please take photos and videos and contact us for exchange.

Please remenber that Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request.

ORDER CANCELLATIONS

When you request a cancellation of an order or a part, please note that it takes time for a manufacturer to cancel an order. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.

BILLING, REFUNDS & CREDITS

Payment for orders may be captured as soon as the order has been successfully placed. Refunds for returned products are issued as soon as they are received by our warehouse. Refunds will be issued via the same payment method originally used to place the order (Credit Card, PayPal, Google, eBillMe, or Check). The refund amount will be composed of the original purchase price minus applicable shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@zentrovio.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@zentrovio.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@zentrovio.com.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at

Email：info@zentrovio.com