Terms & Conditions

At Zentrovio, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please review our return and refund policy below.

Order Cancellation

Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.

Once an order has entered processing or has been shipped, it can no longer be canceled. If you need assistance, please contact us as soon as possible at info@zentrovio.com.

30-Day Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.
  • Be returned with the original packaging.
  • Not be a personalized, custom-made, or engraved item.

To start a return, please contact us at info@zentrovio.com. We will provide the return address and detailed return instructions.

Please do not send any items back without contacting us first, as unauthorized returns may delay or prevent refund processing.

Holiday Return Period

Orders placed between November 15 and December 31 qualify for an extended return period. These orders may be returned until January 15.

Return Shipping

Unless the item is defective, damaged, or sent incorrectly, customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as Zentrovio cannot be responsible for returned packages that are lost during transit.

Original shipping charges (if applicable) are non-refundable.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made jewelry
  • Gift cards
  • Final sale or clearance items
  • Earrings that have been worn (for hygiene reasons)

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and its packaging

After reviewing your request, we will provide an appropriate solution, which may include a replacement, exchange, or full refund at no additional cost.

12-Month Quality Guarantee

We stand behind the quality of our jewelry.

If your item develops a manufacturing defect within 12 months of delivery under normal use, please contact us with photos of the issue. We'll review your request and, where applicable, provide a replacement or another suitable solution.

This guarantee does not cover normal wear and tear, accidental damage, misuse, or improper care.

Refunds

Once your returned item has been received and inspected, we'll notify you of the refund status.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Contact Us

If you have any questions regarding your order, returns, exchanges, or refunds, please contact us anytime.

Email: info@zentrovio.com

Thank you for choosing Zentrovio.