SHIPPING & DELIVERY

We currently ship to the following regions:

Deliverable Areas:

  • United States

  • Canada

  • Australia

Shipping Costs

  • Standard Shipping: $6.99 USD

  • Express Shipping: $9.99 USD

  • Free Shipping: Orders over $59.99 USD qualify for free standard shipping

Processing Time

All orders are processed within 1–3 business days after payment is successfully verified.

Shipping Time

United States

  • Standard Shipping: 10–15 business days

  • Free Shipping (Over $59.99): 10–12 business days

  • Express Shipping：7–12 business days

Canada & Australia

  • Estimated delivery time: 15–25 business days

Please note: Shipping times are estimates and may vary due to factors such as customs processing, carrier delays, or peak seasons.

Order Changes & Address Updates

  • If your order has not yet been shipped, you may request changes by contacting us as soon as possible.

  • Once an order has been shipped, we are unable to modify the shipping address or details.

📧 Contact: hn17825487791@163.com

Tracking & Delivery Issues

Tracking shows delivered but not received:

  • Please check with neighbors, household members, or your local carrier first.

  • If you still cannot locate your package, contact us and we will assist you in opening an investigation.

Partial Shipments

Some orders may be shipped in multiple packages.

  • Items may arrive separately

  • Additional tracking numbers may not always be displayed immediately

  • Please allow 2–3 extra days before contacting us

Expedited Shipping Requests

If you need your order by a specific date:

  • Please leave a note at checkout or contact us immediately after placing your order

  • We will do our best to accommodate your request

Please note: Expedited changes cannot be made after an order has been processed or shipped.

Order Cancellation & Returns (Shipping Related)

  • Orders can only be canceled before shipment

  • Once shipped, cancellation is no longer possible

  • If you no longer need the item after delivery, you may return it in accordance with our Return Policy

Return shipping costs are the responsibility of the customer.

Taxes & Customs Duties

  • For United States customers, there are typically no additional taxes or duties

  • For other countries, customs policies may vary

Please note:

  • We comply with all customs regulations

  • We cannot declare items as gifts or undervalue shipments

Contact Us

For any shipping-related inquiries, feel free to contact us:

📧 hn17825487791@163.com

Zentrovio – Reliable Delivery. Trusted Service.