Shipping Policy

Thank you for shopping with Zentrovio. We're committed to delivering your order safely and efficiently.

Shipping Destinations

We currently ship to the following countries and regions:

• United States
• Canada
• United Kingdom
• European Union
• Australia
• New Zealand

If your country is not listed, please contact us before placing your order.

Shipping Costs

• Standard Shipping: $6.99 USD
• Express Shipping: $9.99 USD
• Free Standard Shipping: Orders over $59 USD

Order Processing

All orders are processed within 1–3 business days after payment has been successfully verified.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Estimated Delivery Times

Destination	Standard Shipping	Express Shipping
United States	8–15 business days	5–10 business days
Canada	10–18 business days	6–12 business days
United Kingdom	7–12 business days	4–8 business days
European Union	7–15 business days	5–10 business days
Australia	10–18 business days	6–12 business days
New Zealand	10–18 business days	6–12 business days

Please note that delivery times are estimates and may be affected by customs clearance, carrier delays, weather conditions, or peak shopping seasons.

Order Changes

If your order has not yet been processed or shipped, you may request changes to your shipping address or order details by contacting us as soon as possible.

Once an order has been shipped, we are unable to modify the shipping address or order information.

Email: info@zentrovio.com

Order Tracking

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–72 hours to update after shipment.

Lost or Delayed Packages

If your tracking shows your package as delivered but you have not received it, please:

• Check around your delivery location.
• Ask household members or neighbors.
• Contact your local shipping carrier.

If you're still unable to locate your package, please contact us and we'll gladly assist you.

Multiple Shipments

To ensure faster delivery, orders containing multiple items may be shipped separately.

If this happens, you'll receive separate tracking information where available.

Order Cancellation

Orders may only be canceled before they have been processed or shipped.

Once an order has shipped, it can no longer be canceled. If you no longer wish to keep the item after delivery, you may return it in accordance with our Return & Refund Policy.

Customs & Duties

Orders may be subject to customs duties, import taxes, or other fees depending on your country's regulations.

Any applicable customs charges are the responsibility of the customer unless otherwise stated.

We comply with all customs regulations and cannot declare lower values or mark shipments as gifts.

Contact Us

If you have any questions about shipping or delivery, please contact us.

Email: info@zentrovio.com

Thank you for choosing Zentrovio.