Refund policy

At Zentrovio, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Order Cancellation

Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.

Once an order has entered processing or has been shipped, it can no longer be canceled.

To request a cancellation, please contact us as soon as possible:

Email: info@zentrovio.com

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

  • Unused and unworn
  • In their original packaging
  • Free from damage caused after delivery

Before returning any item, please contact our customer support team to receive return instructions.

Email: info@zentrovio.com

Returns sent without prior authorization may experience delays in processing.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Earrings that have been worn
  • Personalized or custom-made jewelry
  • Gift cards
  • Final sale or clearance items

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We'll resolve the issue as quickly as possible by offering a replacement, exchange, or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we'll notify you of the refund status.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is defective
  • The item arrived damaged
  • We shipped the wrong product

We recommend using a trackable shipping service, as Zentrovio cannot be responsible for returns lost during transit.

Need Help?

If you have any questions about your order, returns, or refunds, please contact us anytime.

Email: info@zentrovio.com

Thank you for shopping with Zentrovio.