Refund policy
At Zentrovio, we are committed to providing a professional and transparent shopping experience. Please review our refund and cancellation policy carefully before making a purchase.
Cancellation Policy
Orders can be canceled within 12 hours of purchase, provided they have not yet been processed or shipped.
If your order has already been processed or shipped, it can no longer be canceled.
In such cases, you may refer to our Right of Withdrawal section below.
To request a cancellation, please contact us as soon as possible at:
📧 hn17825487791@163.com
Right of Withdrawal
If you are a consumer (an individual purchasing for non-commercial purposes), you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day:
You (or a third party named by you, excluding the carrier) have received the goods, if delivered in a single shipment;
You receive the last item, if your order was delivered in multiple shipments;
You receive the final part, if the order was delivered in partial shipments.
How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must notify us with a clear statement of your decision (e.g., via email):
Company: Hainan Aote Technology Service Co., Ltd.
Address: Room 202, Unit 1, Building E, Danguiyuan, Jingcheng Huabanli Community, Jiaji Town, Qionghai City, Hainan Province, China
📧 Email: hn17825487791@163.com
You must send your withdrawal request before the 14-day withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract:
We will refund all payments received from you, including standard delivery costs (excluding any additional costs for premium shipping options).
Refunds will be processed within 14 days after we receive your withdrawal notice.
The refund will be issued using the same payment method used for the original transaction unless otherwise agreed.
You will not be charged any fees for the refund.
We may withhold the refund until:
We have received the returned goods, or
You provide proof of return shipment
(whichever occurs first).
Returning the Goods
You must return the goods within 14 days after notifying us of your withdrawal.
Return Address:
Recipient: Hainan Aote Technology Service Co., Ltd.
Address: Room 202, Unit 1, Building E, Danguiyuan, Jingcheng Huabanli Community, Jiaji Town
City/Province: Qionghai City, Hainan Province
Postal Code: 571400
Country: China
The return deadline is met if you ship the goods before the 14-day period expires.
Return Shipping Costs
Customers are responsible for the direct cost of return shipping.
We recommend using a trackable shipping method to ensure safe delivery.
Condition of Returned Items
Items must be returned in their original condition, unused, and with all original packaging.
You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Non-Returnable Items
The right of withdrawal does not apply to:
Customized or personalized products
Perishable goods or items with a short shelf life
Sealed items that are not suitable for return due to health or hygiene reasons if opened
Items that have been inseparably mixed with other goods after delivery
Digital products or software once unsealed or activated
Important Return Instructions
To ensure efficient processing:
Please contact us first at 📧 hn17825487791@163.com before returning any item
Wait for our confirmation and return instructions
Unauthorized returns may result in delays or refusal of the refund
Contact Us
If you have any questions regarding refunds, cancellations, or returns, please contact:
📧 hn17825487791@163.com
Zentrovio – Reliable Service. Trusted Quality.